Your home is more than just a place to live. We’re here to help you manage your tenancy, look after your home and get support when you need it.
Use the tabs in this section to find detailed information about your tenancy, rent, repairs, your home and the support available to you.
You’ll also find some useful information and services below.
Your Tenant Handbook
Our Tenant Handbook contains important information about your tenancy, your rights and responsibilities, and the services we provide.
It’s your guide to living in an Arawak Walton home and is a useful reference throughout your tenancy.
Read the Tenant Handbook here.
Mutual exchanges
If you’d like to move to a different home, you may be able to swap your home with another social housing tenant through a Mutual Exchange. We use HomeSwapper to help our tenants find a suitable home to exchange with, and we pay for the service on behalf of our tenants.
Find out about Mutual Exchanges
You can also find out more about how your tenancy is managed in our Tenant Management Policy.
Buying your home
Our tenants do not have the compulsory Right To Buy their homes like Council Tenants have, however some tenants have the Right To Acquire their home. The Right To Acquire applies to properties that were bought or built after the 1st of April 1997 and you should ask your Housing Officer if this applies to you. You can also find out more about this here.
We have agreed with the Government that we will offer all tenants the Right To Buy their home under a voluntary agreement that is currently being negotiated with the National Housing Federation. If you are interested in buying your property email rtb@arawakwalton.com and we will send you all the details when we have them.
Manage your tenancy online
AW Connect is our online tenant portal, giving you an easy way to manage your tenancy online.
This is your place to find information and services to help you manage your tenancy and make the most of your home.
Whether you need to report a repair, understand your tenancy, pay your rent, look after your home or find support, you’ll find links to the information and services you need.