STAIRs
Social Tenant Access to Information Requirements (STAIRs)
You’ve told us that it’s important to have clear, easy-to-find information about how we make decisions, manage our services and look after your home.
That’s why we’ve brought together the information you need about our services, how we manage our homes, our performance and the standards you can expect from us.
STAIRs sets out requirements for social landlords to make important information accessible to tenants. The requirements come into effect on 1 October 2026, and we have already made our information available for you to explore.
Choose a heading below to find the information you’re looking for. Each section will take you to a page with the relevant information we currently have available.
Read our STAIRs Policy
View our STAIRs Policy
You can also find out more about STAIRs and what it means for social housing tenants in the Housing Ombudsman’s STAIRs support guide.
For financial information please click here to view our audited financial accounts, rent & service charge overview and view our procurement and contract information.
To view our Value for Money Strategy please click here.
To view our latest Value for Money report please click here.
We will
- Publish information about our services without you having to ask for it
- Make information easy to find, understand and use
- Make sure the information we publish is clear, accurate and accessible
- Explain the reasons for our decisions
- Take your concerns seriously if you are unhappy with how we have handled your request for information
- Use what we learn from requests and feedback to improve the information we publish.