Your rent

Your rent is an important part of your tenancy. Here you’ll find information about how your rent is set, when you need to pay, how to make a payment and what to do if you’re having difficulty paying your rent.

Paying your rent

Your rent is agreed at the start of your tenancy and is set out in your tenancy agreement.

Rent is charged in advance and is due on or before Monday each week if you pay weekly. If you pay monthly, your payments should be made in advance according to your agreed payment schedule.

You will receive a letter from us if your rent changes. Rent changes normally take place in the first week of April, and your letter will tell you the new amount and the date it will apply from.

It’s important to keep your rent account in credit by at least one payment period. If your account falls behind, we will contact you to discuss making additional payments.

Ways to pay your rent

You can choose the payment method that works best for you.

Pay your rent online

You’ll need your rent payment card and a debit or credit card to make a payment. Pay your rent online here.

Direct Debit

You can pay your rent by Direct Debit.

Contact your housing officer to set up a Direct Debit.

By telephone

Pay using a debit or credit card by calling 0330 041 6497. This service is available 24 hours a day.

PayPoint or Post Office

You can pay your rent by cash at a PayPoint outlet, or by cash or cheque at a Post Office.

Find your nearest PayPoint or Post Office

Online via Allpay

You can pay your rent online using the Allpay website. Pay online here.

At our office

You can pay by card or cheque at:

Arawak Walton Housing Association
Margaret House
23 Manor Street
Ardwick
Manchester
M12 6HE

Manage your tenancy with AW Connect

AW Connect is our online tenant portal, making it easy to manage your tenancy online, whenever it suits you.

You can use AW Connect to access information about your tenancy and manage your account online.

If you haven’t registered yet, you can create an account and get started.

Log or register in to AW Connect.

Having difficulty paying your rent?

If you’re struggling to pay your rent, please contact us as soon as possible.

Your Housing Officer can talk to you about your situation, help you understand your options and discuss a payment arrangement where appropriate.

Don’t wait until your rent arrears become difficult to manage. Getting in touch early can help us work with you to find a solution.

If you don’t pay your rent, your tenancy could be at risk.

Tenant support and welfare

If you’re struggling to make ends meet or experiencing financial difficulties, there may be extra support available to you.

Visit our Tenant Support and Welfare page for information about budgeting, benefits, debt, the cost of living and other support available to you.